Achieving Administrative Excellence

COURSE DURATION 5 DAYS

Dates: 16^th to 20^th February 2026

 

Managing the Office of the Future

Course Introduction

Achieving administrative excellence requires the capacity to handle multiple roles, manage high-level responsibilities, and maintain both speed and accuracy. Organizing various aspects of your professional life, such as workspaces, meetings, and travel plans, while also keeping executives organized, demands a diverse set of skills and qualities. The course addresses the practical knowledge necessary to excel in a dynamic, multifaceted role, alongside fostering the mindset, confidence, and composure needed to effectively manage oneself, work tasks, and professional relationships.

 

Training Objectives

By attending this ALARDI AFRICA  course, you should achieve these goals:

• Work Smarter and Leverage Their Time to Get Things Done Quicker
• Set and Achieve Short- and Long-Term Goals, as Well as arrange meetings,  Projects, and Events Successfully
• Communicate Confidently and Clearly at All Levels
• Present Themselves Professionally in Meetings and Presentations
• Organise Themselves, Their Office, and Their Executives More Effectively

 

Who should Attend?

This training course is suitable for a wide range of professionals, but will greatly benefit:

• Office Managers or Coordinators
• Executive Secretaries
• Administrative Assistants
• Administrative Managers
• Executive Assistants

 

Personal Impact

• Improve your understanding of office and administrative management.
• Know your responsibilities and roles.
• Improve your office and business management skills.
• Consider how you can always represent your employer and the company.
• Acquiring the skills necessary to mail, ship, and arrange travel.
• Recognise how to manage your time and keep records.
• Gain respect by demonstrating your ability to control the business’s finances and distribute petty cash.

 

Organizational Impact

• A clear understanding of the administrative staff’s roles and responsibilities.
• Smooth operation flow within the organisation.
• Communication among the staff members moved quickly.
• Improved conflict resolution.

 

Training Methodology

This training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension, and retention of the information presented. This includes an interactive mixture of lecture-led learning & group discussions.

 

Course Outline

 

Day One: Mastering your Workload

• What is your personal and work vision?
• The secrets to working smarter rather than harder
• Achieving long and short-term goals through proper scheduling and prioritizing
• Setting up administrative systems and procedures that work
• Time Management secrets to adopt and time wasters to avoid
• The latest technology to help you achieve administrative excellence

 

Day Two: Essential Communication Skills

• Common communication styles
• How to be an assertive communicator
• How to set boundaries without saying “no.”
• Understanding different personality types
• Dealing with difficult personalities and situations
• Emotional intelligence at work
• Avoiding ego games and unnecessary conflicts

 

Day Three: Working with your Boss and your Team

• Managing administrative responsibilities in the virtual workplace
• Developing a strategic partnership with your boss
• Keeping on top of calendars, appointments, and schedules
• Making travel and accommodation arrangements
• Preparing the office and tasks for your absence – holiday or lockdown
• Organising, attending, and minuting meetings – online and in person

 

Day Four: Professionalism in the Workplace

• Handling the Phone Professionally – avoiding common mistakes we all make
• Writing friendly and professional emails
• Social media and technology savviness
• Mind Mapping for organising and planning
• Event planning – Small and medium-sized project planning basics
• Making confident, clear presentations – online or in person
• Maintaining your professional image – even whilst working at home

 

Day Five: Self and Stress Management

• Managing your responsibilities, roles, resources, and relationships from the inside-out
• The power of the subconsciousness
• How to remain motivated and passionate about work in times of uncertainty
• Handling stress, pressure, and anger at work
• Work-life balance – how to achieve it
• Taking care of yourself and others without burnout
• Where to go from here – continuing professional development

 

 

Certificate

• On successful completion of this training course, the ALARDI Africa Certificate will be issued to the participants.

Venue:

Kenya-Mombasa    – Cost USD 1800

Uganda-Kampala   –  Cost USD 1800

Dates: 16^th to 20^th February 2026