Curriculum
- 1 Section
- 5 Lessons
- 5 Days
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- COURSE OUTLINE5
- 1.1DAY 1. Enhancing Your Customer Service Communication Skills
- 1.2DAY 2. Building the Foundation for Achieving Customer Service Excellence
- 1.3DAY 3. Service Recovery: Handling Complaints and Upset Customers
- 1.4DAY 5. Focusing on Customer Service Excellence and Continuous Improvement
- 1.5DAY 4. Principles of Persuasion and Professional Negotiation Strategies