Curriculum
- 1 Section
- 5 Lessons
- 5 Days
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- COURSE OUTLINE5
- 1.1DAY 1. The Business Case for Client Retention: “Friends come and go, but enemies accumulate.”
- 1.2DAY 2. Understanding the Client: Know him/her better than he/she knows himself/herself
- 1.3DAY 3. The Psychology of Influence: How to develop an authoritative “voice”?
- 1.4DAY 4. Communicating your Value: How to get the message out?
- 1.5DAY 5. Continual Improvement and Action Planning: Do it right today and even better tomorrow