Curriculum
- 1 Section
- 5 Lessons
- 5 Days
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- COURSE OUTLINE5
- 1.1DAY 1. Creating a Customer-Focused Organisation
- 1.2DAY 2. Enhancing Leadership and Interpersonal Communication Skills
- 1.3DAY 3. Setting Customer Service Policies and Performance Standards
- 1.4DAY 4. Building High-Performance Teams and Motivating Individuals
- 1.5DAY 5. Leading the Way to Superior Customer Service