Mastering Personal & Interpersonal SkillS

COURSE DURATION 5 DAYS

 Dates: 30^th March-3^rd April 2026

Key Communication Skills for Building Productive Working Relationship

Course Introduction

Are you still stuck in outdated management practices?

The reality is straightforward: people are more motivated and productive when they work for managers they like and respect. The era of ruling by fear is over. Studies consistently show that focusing on personal and interpersonal skills significantly boosts employee engagement, leading to increased productivity, reduced absenteeism, higher job satisfaction, fewer conflicts, and greater innovation.

This Mastering Personal & Interpersonal Skills training course is a masterclass in personal and interpersonal skills, designed to help you master the art of interacting effectively with others. You will learn how to engage and inspire your team, motivate individuals, coach performance, and address underperformance. The tools and techniques you acquire will serve you well in both your professional and personal life.

Since working with others is an inevitable part of life, why not excel at it? This course will equip you with practical skills to win people over and align them with your vision.

Training Objectives

By attending this ALARDI Africa training course, delegates will be able to:

• Vastly improve your personal and inter-personal skills
• Be able coach and inspire a team
• Be able to read and understand body language signals
• Deal with people with difficult attitudes
• Deal with conflict situations head on with confidence
• Gain the respect and trust of others

Who should Attend?

This ALARDI Africa training course is suitable for anyone who is looking to boost their level of management and leadership skills by mastering personal and inter-personal skills. If your role is to get results through people, then this course is a must

• Aspiring leaders of the future
• Team leaders
• Managers
• Engineers
• Supervisors

Course Outline

Day One: Communicating Effectively in Writing

• Writing for your reader: the 12 golden rules of writing so people pay attention, understand and act on your words
• Using the inverted pyramid structure and covering the essential 5W’s – what, where, when, why, who – and how
• Clearly signalling the action you want people to take after reading your letter, email, report, or other written words
• Gold standard letter writing: improving structure, readability and responses
• Email etiquette: 25 tips to improve how people read and interpret your emails
• Powerful reports: structuring reports so readers can easily find the information they are interested in

Day Two: Communicating Effectively Face-to-face

• Creating and delivering presentations and speeches that keep audiences riveted and lead to action
• Presenting with impact: personal image, tone of voice, body language, overcoming nerves
• Giving feedback: understanding when and how to give constructive feedback
• Receiving feedback positively so it is useful and helpful
• Managing upwards: communicating needs upwards and winning support from more senior managers
• Building personal credibility with more senior managers through lots of positive interactions

Day Three: Improving Relationships with Team Members

• Active listening: paying attention to words and body language
• Asking good questions and listening to answers, checking understanding and reframing
• Distilling, explaining, articulating: presenting complex information and ideas clearly without dumbing them down
• Using metaphors, imagery, stories and analogies to explain complex topics
• Contributing to discussion and debate: ensuring everyone contributes and respects different viewpoints
• Aiming for commitment, not just agreement

Day Four: Working with Other Teams and Suppliers

• Collaborating: sharing and encouraging others to share ideas and information
• Developing a collaborative mindset
• Win -win negotiations: essential core skills and knowledge for negotiating
• Four approaches for achieving outcomes people commit to and deliver
• Building consensus: reaching agreement during decision making that everyone is willing to support
• Four techniques for involving everyone in decision making and ensuring they feel ownership of the final decision

Day Five: Authenticity and Personal Effectiveness

• Assertiveness in practice: projecting self-confidence and respect for others in meetings, on the phone and online
• Understanding when to say yes and no, giving and receiving criticism, handling negative feelings
• Managing difficult people and coping in difficult situations
• Understanding our own assertiveness style and making adjustments so we get what we want from meetings and discussions
• Developing an assertiveness style that is authentic for our personality and culture
• Action planning

Certificate

• On successful completion of this training course, the ALARDI Africa Certificate will be issued to the participants.

Venue:

Kenya-Nairobi                               Cost USD 1800

Egypt-Cairo                                    Cost USD 2100

 Dates: 30^th March-3^rd April 2026