Stakeholder Engagement & Management

Introduction
Today’s successful managers and leaders must build strong relationships with stakeholders. This is essential for the successful running of projects, plans, and events. Your stakeholder relationships can best be developed by improving your ability to communicate, collaborate, and engage with multiple stakeholders across all communication channels.
This Stakeholder Engagement & Management training course will help your skills in negotiating, influencing, communicating, and persuading all the many internal and external stakeholders you might have to deal with. It is an ideal training course for those who work in a busy professional organisation and are seeking more responsibility.
This ALARDI AFRICA training course will feature:

• Effective contact and communication with internal and external stakeholders
• Successful and meaningful engagement with individuals and teams of stakeholders
• Developing a strategic approach to stakeholder relationships
• Effective communication and emotional intelligence for stakeholder engagement
• Techniques for creating win-win outcomes through better negotiation
• Collaborative and coordination skills, plus convincing, persuading, and influencing techniques

Objectives
By the end of this Stakeholder Engagement & Management training course, participants will be able to:

• Enhance and improve cross-functional relationships and build rapport, as well as manage stakeholders’ expectations and gain their buy-in
• Negotiate, influence, conciliate, convince, compromise, concede, and persuade the internal and external stakeholders with divergent interests
• Identify, plan, and execute a Good, Best, and Right Communication strategy to the internal and external Stakeholders
• Navigate the organisational politics to manage and resolve conflicts due to competing priorities, needs, and demands
• Track stakeholders’ expectations achievement through effective status monitoring, control, reporting, and meaningful progress meetings

Training Methodology
This training course will utilize a variety of proven adult learning techniques to ensure maximum understanding, comprehension, and retention of the information presented. This includes individual and group activities, role-plays, small-group activities, short videos, and case studies. Enjoyable but learning-based activities will be offered to the participants. This is a very practical course with many team and individual activities.

Who Should Attend?
This Stakeholder Engagement & Management training course is suitable for a wide range of professionals, but will greatly benefit:

• Professionals who want to learn techniques to work with other colleagues
• Team leaders, supervisors, section heads, and managers
• Professionals who have an interest in a management position
• Project, purchasing, finance & production officers and personnel
• Technical professionals, including those in Maintenance, Engineering & Production
• Secretaries, clerks, administrative and support staff

Course Outline

Day 1: Stakeholders Engagement Process

• Essentials of Stakeholder Management – Skills and Competencies
• Cooperate, work together, join forces, and team up – what is the strategy?
• Identifying, anticipating, and analysing stakeholders’ requirements, demands, and needs
• Managing tricky, complex, complicated, challenged, and difficult Stakeholders
• The Stakeholders Prioritisation Game – Ramping Up and Ramping Down
• How to manage stakeholders’ expectations that can’t be managed effectively
• Strong and confident stakeholders’ relationships to ensure increased success

Day 2: Building Strategic Relationships

• How to build and manage key relationships within a stakeholder group
• Qualifying and managing key influencers accurately
• Producing a ‘relationship matrix’ for each account quickly and easily
• How best to approach and develop new contacts
• Developing a coach or advocate in every client site proactively

Day 3: Influence Skills when Working with Stakeholders

• How to integrate your business style and solutions with the stakeholders’ needs and processes
• Getting your message and strategy across to C-level contacts
• Being able to better anticipate, identify, create, and develop opportunities within a group
• Knowing your personalised value message: Differentiating your solutions clearly and accurately with customer/client-matched value statements
• Tools, techniques, and principles of influence

Day 4: Communication and Negotiation with Emotional Intelligence

• Effective Communication and Emotional Intelligence
• Emotional Manager instead of Program/Project/Functional/Capability Lead Manager
• Effective Convincing, Persuading, and Influencing techniques
• Collaborative and Coordinated skills – achieving commitment and consistency
• Compromise and Concession middle point
• Win-to-Win and Win-to-Lose
• Stakeholder relationship game and rapport

Day 5: Teamwork and Time Management for Stakeholder Relationship Building

• Working with other stakeholders inside and outside your organisation to achieve your account goals
• Managing and working with a virtual team and creating cross-departmental communication loops
• Managing your time and stakeholders effectively daily
• Setting priorities, goals, and account objectives for stakeholder relationship building

Certificates
Upon successful completion of the classroom-based training course, the ALARDI AFRICA Certificate will be awarded to the delegates.

Venue:
Kenya-Nairobi – Cost USD 1800
Zambia-Lusaka – Cost USD 2200
Senegal-Dakar – Cost USD 2200

Date: 9th – 13th November 2026