COURSE DURATION 5 DAYS
Dates: 7th – 11th September 2026
Competent, Calm, and Creative Executive Support
Course Introduction
In today’s dynamic business world, Executive Secretaries and Personal Assistants are expected to perform at the highest level and are considered vital members of the Executive Team. To meet these demands, they must demonstrate confidence, excel in office and time management, and communicate effectively.
This course is designed to equip participants with the skills and confidence necessary to provide exceptional support to top-tier Executive teams. By completing this course, you will sharpen your abilities to become a trusted and efficient partner in executive support.
Training Objectives
By attending this ALARDI AFRICA Executive Secretaries and PAs course, delegates will be able to:
- Demonstrate a “can-do” attitude
- Stand out from the crowd in becoming skilled communicators
- Use time management techniques to be proactive and manage priorities effectively
- Understand what works in managing peers, subordinates, and superiors
- Effectively handle the challenges of working in busy and challenging environments
Training Methodology
This ALARDI AFRICA Executive Secretaries and PAs training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension, and retention of the information presented. This will include an interactive mixture of lecture-led learning & group discussions.
Who should attend?
This ALARDI AFRICA training course is suitable to a wide range of professionals but will greatly benefit:
- Executive Secretaries
- Personal Assistants
- Newly appointed Managers
- Administrators
- Office Managers
Course Outline
Day One: Building a Strategic Partnership with your Manager
- Orientation, Introductions, and scene setting
- The skill set of a world-class EA/PA
- Identifying and understanding Leadership Styles
- Recognising more effective ways to support your manager
- Developing a personal brand
- Understand how to develop and expand your role
Day Two: Making an Impact through Excellent Communication Skills: Building Your Confidence
- Developing assertiveness without causing offence
- Understanding and working with different communication styles
- How to influence through non-verbal communication
- Effective Listening and Questioning
- Expanding your influence and effectiveness
Day Three: Blending with the Executive Team
- Understanding and working with different working styles
- Understanding Team dynamics
- The fundamentals of making an impact
- Delegation, feedback, and building a motivated team
- Problem Solving and making the best decisions
- Using Coaching and Mentoring to inspire and motivate
Day Four: Refining your Role & Increasing your Management Potential
- Understanding the basics of performance management
- Running effective meetings
- Effective Time Management
- When things go wrong – how to resolve conflict
- Refining your Influencing skills
- Expanding your toolbox of management skills
Day Five: The Calm and Creative Executive Assistant
- Gain an understanding of the main causes of stress
- Develop the tools to make stress manageable
- Refining confidence and belief in oneself
- Developing emotional intelligence and resilience at work
- Appraisals and how to prepare for them
- Making a memorable presentation
Certificate
- On successful completion of this training course, the ALARDI Africa Certificate will be issued to the participants.
Venue:
Kenya-Mombasa – Cost USD 1800
South Africa-Johannesburg – Cost USD 2000
Dates: 7th – 11th September 2026
